Van Sales UK

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Van Sales UK Complaints Handling Procedure

Complaints Handling Procedure

It is the aim of Van Sales UK to provide a very high standard of service to every client. It is important to us that all complaints are resolved as quickly as possible and to the complete satisfaction of our clients.

This procedure explains how we will deal with any complaints. It also tells you what you can do if you think your complaint has not been resolved to your satisfaction.

If you have a complaint

If you have a complaint about any aspect of our service then we would like to hear from you. You can contact us by telephone, email or in writing and your complaint will be resolved in the shortest possible time by the appropriate person.

To register a complaint contact us by:

Email: sales@vansalesuk.co.uk Telephone: 0117 4287721
Or write to us at: Unit 10 Garonor Way, Royal Portbury Dock, Bristol, BS207XE

To help us to investigate and resolve your concerns as quickly as possible please provide the following information:

  • Your full name and contact information
  • Full details of your complaint
  • Your lease agreement details
  • Details of what you would like us to do to put things right
  • Photocopies of any relevant paperwork

What we will do if we receive a complaint from you

We will try to resolve your complaint immediately; however, sometimes, this may not be possible. In the unlikely event that we are not able to resolve your complaint by the end of the next business day, we will keep you informed of the progress of our investigations and provide our final response in writing with details of our findings any actions undertaken.

If you are not satisfied with our resolution of your complaint:

Financial Ombudsman Service

If you have a regulated contract with us and are not satisfied with our final response you are eligible to refer the matter to the Financial Ombudsman Service. You must do this within six months of our final response. When we send you our final response we will also provide you with a copy of the Financial Ombudsman Service’s explanatory leaflet (for more information please see https://www.financial-ombudsman.org.uk/publications/consumer-leaflet.htm).

More questions?

If you have any questions in relation to our Complaints Handling Procedure, please contact us telephone, email or in writing Email: sales@vansalesuk.co.uk Telephone: 0117 4287721 Or write to us at: Unit 10 Garonor Way, Royal Portbury Dock, Bristol, BS207XE

See what our customer are saying about us...

Google rating 5.0 | 5 reviews
Google logoVan Sales UK review
Donna Norman
26/11/2019
Recently purchased a new Nissan Navara N-Guard from Van Sales UK, I could not be happier with the pickup van and am extremely satisfied with the way I was professionally handled from start to finish, from the sales process through to the admin team keeping me informed throughout. Van Sales UK = Well recommended
Google logoVan Sales UK review
Ion Petrica
25/01/2019
Google logoVan Sales UK review
Mollie Hembrough
29/06/2017
Google logoVan Sales UK review
Rimini Tanner
29/06/2017
Very helpful
Google logoVan Sales UK review
Matthew England
29/06/2017

Van Sales UK is a trading style of Vanaways UK limited who are a credit broker and not a lender who is authorised and regulated by the Financial Conduct Authority consumer credit licence number 741996 as an appointed representative of Vehicle Holdings Limited (FRN 748903).

Vanaways UK Ltd is a company registered in England and Wales, Company number: 09467651/ VAT registration number: 232 1835 34 Registered offices: Unit 10 Garonor Way, Royal Portbury Dock, Bristol, BS20 7XE


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